reMarkable Embraces Salesforce Ecosystem to Supercharge Customer Experience
Summary
reMarkable embraces Salesforce's unified platform, including Slack and Agentforce, launching a virtual agent 'Mark' that handles over 25,000 customer conversations and resolves 35% of inquiries, while planning to expand its 'agent-first enterprise strategy' for commerce, sales, marketing, and product adoption.
Key Points
- reMarkable adopts Salesforce's unified platform, including Slack and Agentforce, to scale customer service and IT support efficiently
- reMarkable launches 'Mark', an Agentforce-powered virtual agent handling over 25,000 customer conversations and resolving 35% of inquiries
- reMarkable plans to expand its 'agent-first enterprise strategy' with visionary use cases for commerce, sales, marketing, and product adoption using Agentforce