AI-Powered Agents Replacing Human Workers: The Rise of Services-as-Software
Summary
A new wave of Services-as-Software companies deploys AI-powered agents to automate human tasks, with engineers customizing systems for unique workflows and value-based pricing models.
Key Points
- A new class of enterprise software companies called Services-as-Software is emerging, delivering AI-powered agents to replace human workers.
- Success in Services-as-Software depends on implementation depth, with forward-deployed engineers customizing AI systems for customers' unique workflows and data.
- Companies are moving toward outcome-based pricing models aligned with the value delivered by AI agents, rather than traditional access-based or usage-based pricing.