Delta Embraces AI Pricing: 20% of Fares to be Personalized by 2025

Jul 18, 2025
Fortune
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Summary

Delta Air Lines embraces AI pricing, aiming for 20% of fares to be personalized by 2025, up from 3% currently, raising privacy concerns over potential price discrimination.

Key Points

  • Delta moves toward eliminating set fares in favor of AI-determined personalized pricing
  • Delta plans for 20% of ticket prices to be AI-determined by end of 2025, up from 3% currently
  • Privacy advocates raise concerns about potential for price discrimination and 'hacking brains'

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