Microsoft Unveils Constrained Speech Recognition for Dynamics 365 Contact Centers
Summary
Microsoft introduces Constrained Speech Recognition for Dynamics 365 Contact Centers, leveraging structured rules to boost accuracy of voice inputs, enhancing voice AI capabilities like conversational analytics and agent assistance for improved performance.
Key Points
- Microsoft adds Constrained Speech Recognition to Dynamics 365 Contact Center platform
- New feature uses structured rules to increase accuracy of voice inputs
- Aims to improve performance of voice AI like conversational analytics and agent assistance