Salesforce Cuts 4,000 Customer Support Jobs as AI Bots Handle Half of Company's Work
Summary
Salesforce slashes 4,000 customer support jobs as AI bots now handle half the company's workload, reducing human staff from 9,000 to 5,000 positions while CEO Marc Benioff credits 'Agentforce' technology for the dramatic workforce reduction.
Key Points
- Salesforce CEO Marc Benioff confirms the company has cut 4,000 customer support jobs, reducing headcount from 9,000 to 5,000 positions due to AI efficiency gains
- The job cuts result from Salesforce's 'Agentforce' AI customer service bots handling more support cases, reducing the need for human support engineers
- Industry analysts suggest tech companies are using AI as justification for workforce reductions after pandemic over-hiring, with AI now performing up to 50% of work at Salesforce