Google Cloud Launches Vertex AI Agent Builder as Major Companies Deploy AI Agents for Customer Service
Summary
Google Cloud unveils Vertex AI Agent Builder as major corporations including ADT, Mayo Clinic, and Vodafone deploy AI-powered customer service agents using the new platform's no-code development tools and enterprise security features.
Key Points
- Google Cloud announces Vertex AI Agent Builder, combining Vertex AI Search and Conversation products with enhanced developer tools to help build and deploy generative AI experiences
- Major customers including ADT, Intercontinental Hotels Group, NewsCorp, Mayo Clinic, and Vodafone are using the platform to build AI agents for customer service, data search, and internal efficiency
- The platform offers both no-code console development using natural language and advanced RAG capabilities with enterprise-grade security, compliance standards, and integration with Google's Gemini models