Salesforce Unveils Agentforce 360 AI Platform as Enterprise Competition Intensifies Despite 95% Pilot Failure Rate
Summary
Salesforce launches Agentforce 360, an enhanced AI platform with flexible programming tools and deeper Slack integration, claiming 12,000 customers while facing fierce competition from Google and Anthropic despite MIT research revealing 95% of enterprise AI pilots fail to reach production.
Key Points
- Salesforce launches Agentforce 360, an upgraded AI agent platform featuring Agent Script for flexible programming and Agentforce Builder for creating and deploying AI agents from a single location
- The platform integrates deeper with Slack, bringing Salesforce apps directly into the messaging platform and introducing a personalized Slackbot that learns user preferences and offers insights
- Salesforce claims 12,000 Agentforce customers amid intensifying enterprise AI competition from Google, Anthropic, and others, despite MIT research showing 95% of enterprise AI pilots fail to reach production