Airbnb Integrates AI-Powered Search and Customer Support, Plans Voice and Multilingual Expansion
Summary
Airbnb rolls out AI-powered search and customer support features, with its chatbot now handling one-third of customer issues independently while the company plans voice call support, multilingual capabilities, and sponsored listings integration.
Key Points
- Airbnb announces plans to integrate AI features powered by large language models for property search, trip planning, and host management tools
- The company tests natural language search capabilities and reports its AI customer support bot now handles one-third of customer issues without human intervention
- CEO Brian Chesky reveals plans to expand AI support to voice calls, multiple languages, and eventually incorporate sponsored listings within the conversational search experience