Klarna Slashes Workforce by 40% as AI Adoption Accelerates
Summary
Klarna, a fintech company, has slashed its workforce by a staggering 40% due to accelerated adoption of artificial intelligence and a hiring freeze, as revealed by CEO Sebastian Siemiatkowski, highlighting the disruptive impact of AI on the job market.
Key Points
- Klarna CEO Sebastian Siemiatkowski said the company has shrunk its workforce by about 40%, partly due to investments in artificial intelligence
- Siemiatkowski attributed the headcount reduction to AI adoption as well as natural attrition after instituting a hiring freeze
- Klarna has been an outspoken advocate of AI, implementing the technology across its customer service operations