Burger King Launches AI Chatbot 'Patty' to Monitor Employee Friendliness and Streamline Kitchen Operations

Burger King launches an OpenAI-powered AI chatbot called 'Patty' that lives in employee headsets, monitoring customer interactions for friendliness while also streamlining kitchen operations by integrating with inventory, equipment, and point-of-sale systems in real time.

• Burger King is launching an AI chatbot called 'Patty' that lives inside employee headsets and monitors customer interactions for friendliness by detecting phrases like 'please,' 'thank you,' and 'welcome to Burger King.'
• Powered by OpenAI, Patty is part of the broader BK Assistant platform, helping employees with meal prep questions and integrating with kitchen equipment, inventory, and point-of-sale systems to alert managers about outages and out-of-stock items in real time.
• Burger King is positioning Patty as a coaching tool for managers rather than a disciplinary system, while stopping short of a full AI-powered drive-thru rollout like competitors McDonald's, Wendy's, and Taco Bell have attempted.