Gartner Predicts Mass Exodus From AI Copilots as Enterprises Shift to Autonomous Agents by 2028

By 2028, over half of enterprises will ditch AI copilots for autonomous agents capable of executing workflows independently, according to a new Gartner prediction, with software companies that fail to adapt facing up to 80% margin compression by 2030.

• Gartner predicts that by 2028, over half of all enterprises will abandon assistive AI tools like copilots and smart advisors in favor of platforms that deliver direct workflow outcomes with delegated execution authority.
• The shift moves humans from completing tasks with procedural software to supervising intelligent agents, with the first disruptions hitting approval-heavy, timing-sensitive workflows where AI reduces decision latency and reallocates authority to policy-bound agents.
• Gartner warns that by 2030, software companies that bolt AI onto legacy applications instead of redesigning for agentic execution will face margin compression of up to 80%, as control over enterprise context becomes the defining source of economic power.