Gartner Study: Over Half of Enterprises to Ditch AI Copilots for Autonomous Agentic Platforms by 2028
Summary
A new Gartner study warns that by 2028, more than half of enterprises will abandon AI copilots in favor of autonomous agentic platforms capable of executing workflows directly, signaling a major shift in how businesses deploy artificial intelligence.
Key Points
- A new Gartner study reveals that by 2028, over half of enterprises will abandon assistive AI tools like copilots in favor of agentic platforms that deliver direct workflow results.
- Agentic AI is emerging as the preferred enterprise solution, requiring access to sensitive company data and the authority to take action, with successful vendors focusing on agent orchestration, compliance guardrails, and secure database integration.
- While the shift toward AI automation raises job displacement concerns, experts suggest entire professions are unlikely to disappear, with roles instead being redesigned around AI-led work rather than eliminated entirely.