Salesforce Launches Headless 360, Exposing Entire Platform as APIs for AI Agents Across Slack, WhatsApp, and Beyond
Summary
Salesforce launches Headless 360, a sweeping platform overhaul exposing all its capabilities as APIs, MCP tools, and CLI commands, empowering AI agents to operate across Slack, WhatsApp, Voice, and ChatGPT without a UI, while introducing over 60 MCP tools and enterprise-grade governance features for centralized AI agent control.
Key Points
- Salesforce launches Headless 360, a major platform overhaul that exposes all Salesforce capabilities as APIs, MCP tools, and CLI commands, enabling AI agents to operate across the entire platform without requiring a browser or UI interaction.
- The new platform introduces over 60 MCP tools, 30+ coding skills, and an Experience Layer that allows agents to deliver rich, interactive components natively across Slack, WhatsApp, Voice, ChatGPT, and other surfaces from a single build.
- Salesforce is rolling out a full suite of agent governance tools, including Testing Center, Custom Scoring Evals, Session Tracing, A/B Testing, and Agent Fabric, giving enterprises centralized control and observability over AI agent behavior before and after deployment.