ServiceNow Launches AI Control Tower to Govern Enterprise-Wide AI Models in Real Time

ServiceNow launches its AI Control Tower, a real-time governance platform embedded in the Now Platform that tracks, audits, and enforces compliance across enterprise-wide AI models — including third-party systems — with tools for bias detection, explainability, drift monitoring, and regulatory alignment with GDPR and HIPAA.

• ServiceNow launches the AI Control Tower, a centralized governance and oversight platform built into the Now Platform that provides real-time visibility into which AI models are deployed, what decisions they are making, and whether they meet compliance and ethical standards.
• The AI Control Tower delivers key capabilities including model inventory tracking, bias and fairness auditing, explainability tools, drift detection monitoring, regulatory compliance mapping to frameworks like GDPR and HIPAA, and automated workflow triggers when models fail performance thresholds.
• A community member notes that while the platform is initially described as governing AI within ServiceNow, it is actually designed for enterprise-wide AI governance including third-party models, positioning it as a foundational tool for responsible and accountable AI adoption at scale.