Taco Bell Hits Brakes on AI Drive-Thru Rollout Amid Customer Complaints
Summary
Taco Bell faces backlash as customers express dissatisfaction with AI-powered drive-thrus, leading the fast-food chain to pause the rollout of this technology amid concerns over incorrect orders and subpar experiences, prompting a reevaluation of AI's deployment in high-volume locations.
Key Points
- Taco Bell slows down expansion of AI-powered drive-thrus
- Customers complain of incorrect orders and unsatisfying experiences with AI drive-thrus
- Taco Bell considers limiting AI drive-thrus at busy restaurants where humans could perform better