AWS launches a $1 billion Forward Deployed Engineering initiative, embedding thousands of AI experts directly within customer teams to co-build and deploy agentic AI solutions in days rather than months, with major partners like the NFL, Southwest Airlines, and the NBA already seeing rapid results.
Anthropic's new Claude Tag agent launches inside Slack, letting users assign tasks and build institutional knowledge — directly threatening Salesforce's $800M Agentforce platform, even as Salesforce publicly promotes the rival tool it helped fund.
OpenAI's enterprise AI sales head Barret Zoph is departing after just five months, dealing a blow to the company's critical revenue push ahead of its planned IPO — his return in January had already followed a controversial exit from a rival AI startup over alleged misconduct.
AI is rapidly eliminating entry-level jobs in customer service, data entry, and coding, hitting college-educated workers hard, but experts insist economic growth will birth entirely new human roles while soft skills like leadership and communication remain automation-proof.
OpenAI rolls out new credit analytics and spend controls for ChatGPT Enterprise, giving admins real-time visibility into usage across users and models, plus flexible tools to set workspace, group, and individual spending limits directly in the Global Admin Console.
Salesforce acquires AI customer service platform Fin for $3.6 billion to supercharge its Agentforce platform as the company battles a stock slump of over one-third in 2026 amid fears that emerging AI could disrupt its core business model.
McDonald's is testing a Google-powered AI drive-thru system called 'Archy' at five U.S. locations, completing 90% of orders without human help while taking orders in English and Spanish — signaling a potentially major shift in fast food despite customer pushback.
The EU orders Meta to restore free third-party AI access to WhatsApp's Business API, ruling that blocking rival chatbots and charging fees for access constitutes an abuse of Meta's dominant position in European messaging markets, as Meta vows to appeal the decision.
Slack's Workflow Builder is transforming workplace productivity, now powering over 3 million daily automations and delivering up to 35% time savings, with companies like Wayfair reclaiming 25,000 hours annually and Canva slashing meeting times by over 90% using AI-driven, no-code automation tools.
Meta launches Meta Business Agent, an AI-powered tool providing businesses 24/7 personalized customer support across WhatsApp, Messenger, and Instagram, while also offering operational insights and a new enterprise platform for large-scale deployment integrating with systems like Shopify and Zendesk.