Adobe launches Adobe CX Enterprise at Adobe Summit, an agentic AI platform designed to move businesses beyond stalled AI pilot programs by managing the full customer lifecycle through customizable workflows, cross-ecosystem agents, and integrations with AWS, Anthropic, IBM, and OpenAI.
Slackbot launches as an always-on AI agent inside Slack, delivering personalized, secure assistance by searching, summarizing, and drafting content directly within workflows to combat the 40% productivity loss caused by fragmented work.
DeepL launches a voice-to-voice translation suite targeting meetings, mobile, and frontline workers, with plans to develop an end-to-end voice model that eliminates the text conversion step entirely, entering a competitive market against rivals like Sanas, Camb.AI, and Palabra.
Salesforce launches Headless 360, a sweeping platform overhaul exposing all its capabilities as APIs, MCP tools, and CLI commands, empowering AI agents to operate across Slack, WhatsApp, Voice, and ChatGPT without a UI, while introducing over 60 MCP tools and enterprise-grade governance features for centralized AI agent control.
Upwork integrates with ChatGPT, giving businesses instant access to 18 million freelance professionals directly inside the AI platform, enabling job posting, hiring, payments, and contract management without ever leaving the ChatGPT interface.
Slack launches 30+ AI features, including cross-platform meeting transcription for Zoom and Google Meet, an expanded Slackbot with multi-step task automation, MCP enterprise tool integration, and a native CRM, positioning itself as an all-in-one AI productivity hub available to all Free and Pro users in April.
Slack unveils a rebuilt Slackbot that now functions as a personalized AI agent, capable of understanding individual work context and taking real actions within workflows — all without users ever leaving the platform.
Mistral launches Voxtral TTS, a groundbreaking 3-billion parameter open-weight text-to-speech model that outperforms ElevenLabs, adapts to any voice in five seconds, and runs directly on smartwatches.
Salesforce integrates Agentforce AI agents directly into Slack, letting teams interact with AI via DMs or @mentions, deploy ready-made HR, sales, and marketing templates, or build custom agents — all without ever leaving the app.
Claude suffers a major outage on March 25, 2026, with nearly 5,000 Downdetector reports flooding in before Anthropic restores service in under 30 minutes, though secondary issues with Cowork and Claude Opus 4.6 briefly emerge before engineers confirm a full recovery.