Salesforce signs agreement to acquire Convergence.ai, an AI company specializing in adaptive agents that can navigate complex digital workflows, bolstering Salesforce's Agentforce platform and AI capabilities for automating sophisticated tasks.
AI shopping assistants are reshaping e-commerce, with consumers embracing them to search and buy products online, prompting Mastercard to unveil Agent Pay, a secure payment solution that leverages AI to facilitate purchases and detect fraud more effectively.
Whoop faced backlash for reneging on its promise of free hardware upgrades to the Whoop 5.0 fitness tracker for existing users, but after public outcry, the company reversed course, offering the new device at no cost to subscribers with over 12 months remaining on their membership.
Small and medium businesses are leveraging AI tools like Microsoft 365 Copilot, Google Workspace AI, IBM watsonx, and AWS AI/ML to automate tasks, gain valuable insights, and boost efficiency, enabling them to stay ahead of the curve by understanding AI roadmaps, building use cases, and deciding whether to buy or …
Voice technology's remarkable journey spans from rudimentary speech recognition to cutting-edge AI models that personalize voices, detect fraud, and translate speech with remarkable accuracy, paving the way for human-like virtual assistants and widespread industry integration.
By 2025, voice AI agents will revolutionize customer service, replacing traditional IVR systems with human-like interactions, as 98% of organizations plan to implement these flexible, customizable, compliant, and accessible AI solutions within a year, driving widespread automation across industries.
An AI customer bot's 'hallucination' provided incorrect information, leading to user cancellations and raising concerns about over-reliance on AI for customer support, highlighting potential severe consequences as companies adopt autonomous AI agents, especially in regulated industries.
The Social Security Administration's plans to drastically cut regional office staff by 90% and shift all public communications to X (Twitter), abandoning traditional channels, have raised concerns about potential fraud and the public's access to crucial information.
Anthropic's new Max plan unlocks higher usage limits, priority access to new features and models, and enhanced capabilities for frequent Claude users who require extended conversations, complex data handling, and heavy reliance on the AI assistant throughout their day.
Wayfair's failed bedframe assembly service exposes a disturbing trend of companies underpaying subcontracted workers, leading to poor service quality and exploitative business practices prioritizing profits over customer satisfaction and worker welfare.