Uber Eats rolls out AI-driven menu descriptions, photo editing tools that can earn customers credits, and a Live Order Chat for direct communication between businesses and customers.
Gupshup raises over $60 million in funding to expand its conversational AI and messaging platform, powering 120 billion messages annually with industry-trained AI agents handling customer and employee interactions across multiple channels.
Conversational AI startup Gupshup secures $60 million in equity and debt funding to drive global expansion and strengthen its AI agent offerings, though its unicorn status remains unconfirmed as the company keeps its valuation undisclosed.
Small businesses are leveraging AI, automation, and secure data practices to streamline operations, personalize customer experiences, manage growth with lean teams, and thrive amid economic shifts and rising expectations, embracing trusted technologies to simplify workflows and create seamless omnichannel engagement.
AI agents promise $450 billion windfall by 2028, but only 2% of organizations have scaled adoption amid plunging trust from 43% to 27% over ethical concerns and opacity.
Hyper, an AI startup, secures $6.3 million in funding to automate non-emergency 911 calls through an AI voice system, aiming to reduce burden on call centers and prioritize emergencies.
Accenture unveils an AI-powered integration platform called the Accenture Advanced Technology Agent, featuring over 100 active agents that streamline IT operations by enabling direct interaction with technology platforms without filing tickets, accelerating tasks like configuring VPN connections by 93% with reduced errors.
SMBs leverage AI capabilities to reshape business operations, prioritizing customer experiences through scalable tech stacks, increasing productivity, scaling services, and driving revenue growth to stay competitive.
In a groundbreaking move, Google AI now offers Pro and Ultra subscribers the ability to search local businesses, obtain pricing, and gather availability information through AI-powered calls, bringing cutting-edge features to early adopters.
A vulnerability in McDonald's AI hiring chatbot McHire exposes personal data of 64 million job applicants before being swiftly fixed by the fast-food giant after researchers' notification.