AI customer service startup Sierra rockets to $100 million in annual revenue within just 21 months, serving major clients like Discord and Rivian while achieving a staggering $10 billion valuation through automated customer service agents.
Maryland Governor Wes Moore partners with AI companies Anthropic and Percepta to deploy chatbots that help residents apply for food aid and Medicaid while streamlining housing development permits, marking a significant government embrace of artificial intelligence to combat poverty and bureaucratic inefficiency.
Salesforce acquires one-year-old Israeli AI startup Doti for $100 million, delivering a massive 1,300% return on the company's modest $7 million in funding while strengthening Salesforce's enterprise AI capabilities with Doti's 'Organizational Brain' platform that helps companies access internal knowledge through workplace tools like Slack.
Slack unveils a redesigned AI-powered Slackbot that analyzes users' messages, files, and calendar data across multiple platforms including Google Drive and Salesforce to deliver personalized insights, automatic summaries, and workflow assistance directly within existing team communication channels.
OpenAI releases GPT-5.1 with two variants - GPT-5.1 Instant for enhanced conversations and GPT-5.1 Thinking for adaptive reasoning - while introducing specialized mental health safety features targeting delusions, psychosis, and emotional dependency concerns.
Israeli AI startup Wonderful secures $100 million Series A funding to expand its customer service agents that resolve 80% of daily requests across voice, chat, and email, with plans to enter Germany, Austria, and Nordic markets in 2025.
OpenAI reaches 1 million business customers as ChatGPT Enterprise usage explodes 900% year-over-year, with companies like Cisco and Carlyle reporting 50% faster development times and 88% positive ROI in tech sectors.
Google Cloud unveils enhanced Vertex AI Agent Builder with configurable context layers, Go language support, and self-healing plugins as major companies like PayPal, Color Health, and Geotab deploy production AI agents for payment processing, healthcare screening, and enterprise automation.
Google unveils a new File Search Tool in its Gemini API that automatically processes documents into AI-ready knowledge bases, handling everything from storage to embeddings while charging just $0.15 per million tokens for indexing with free storage and query-time processing.
SoftBank and OpenAI launch joint venture 'SB OAI Japan' to deploy exclusive AI solution 'Crystal Intelligence' across Japanese enterprises in 2026, with SoftBank already creating 2.5 million custom GPTs internally as the first validation user.