By 2025, voice AI agents will revolutionize customer service, replacing traditional IVR systems with human-like interactions, as 98% of organizations plan to implement these flexible, customizable, compliant, and accessible AI solutions within a year, driving widespread automation across industries.
An AI customer bot's 'hallucination' provided incorrect information, leading to user cancellations and raising concerns about over-reliance on AI for customer support, highlighting potential severe consequences as companies adopt autonomous AI agents, especially in regulated industries.
The Social Security Administration's plans to drastically cut regional office staff by 90% and shift all public communications to X (Twitter), abandoning traditional channels, have raised concerns about potential fraud and the public's access to crucial information.
Anthropic's new Max plan unlocks higher usage limits, priority access to new features and models, and enhanced capabilities for frequent Claude users who require extended conversations, complex data handling, and heavy reliance on the AI assistant throughout their day.
Wayfair's failed bedframe assembly service exposes a disturbing trend of companies underpaying subcontracted workers, leading to poor service quality and exploitative business practices prioritizing profits over customer satisfaction and worker welfare.
Gemini, a new AI assistant, offers personalized and transparent assistance by allowing users to connect their search history and preferences, ensuring relevant responses while providing control over shared personal data.
Salesforce unveils a $1 billion investment in Singapore over the next 5 years, aiming to propel the nation's digital transformation through its AI platform Agentforce, addressing workforce challenges stemming from an aging population and declining birth rates.
ServiceNow is bolstering its AI capabilities with a massive $2.85 billion acquisition of Moveworks, a company specializing in enterprise automation and AI tools, enabling ServiceNow to combine its existing AI and automation offerings with Moveworks' AI assistant and enterprise search technology.
In a major global outage, Microsoft left tens of thousands of users in major cities like New York, Chicago, and Los Angeles unable to access email and apps like Outlook, Exchange, Teams, and Azure for several hours before resolving the issue without specifying the cause.