AI Agents Poised for $450 Billion Windfall, Adoption Lags amid Trust Deficit
AI agents promise $450 billion windfall by 2028, but only 2% of organizations have scaled adoption amid plunging trust from 43% to 27% over ethical concerns and opacity.
Customer Service
AI Startup Raises $6.3M to Automate Non-Emergency 911 Calls
Hyper, an AI startup, secures $6.3 million in funding to automate non-emergency 911 calls through an AI voice system, aiming to reduce burden on call centers and prioritize emergencies.
Accenture Unveils AI-Powered Agent Streamlining IT Operations
Accenture unveils an AI-powered integration platform called the Accenture Advanced Technology Agent, featuring over 100 active agents that streamline IT operations by enabling direct interaction with technology platforms without filing tickets, accelerating tasks like configuring VPN connections by 93% with reduced errors.
SMBs Leverage AI for Customer-Centric Growth and Scalability
SMBs leverage AI capabilities to reshape business operations, prioritizing customer experiences through scalable tech stacks, increasing productivity, scaling services, and driving revenue growth to stay competitive.
Google AI Searches Local Businesses, Gets Pricing for Pro Users
In a groundbreaking move, Google AI now offers Pro and Ultra subscribers the ability to search local businesses, obtain pricing, and gather availability information through AI-powered calls, bringing cutting-edge features to early adopters.
Customer Service
McDonald's AI Hiring Bot Exposed 64 Million Job Applicants' Data
A vulnerability in McDonald's AI hiring chatbot McHire exposes personal data of 64 million job applicants before being swiftly fixed by the fast-food giant after researchers' notification.
McDonald's AI hiring tool leaks millions of applicants' personal data
McDonald's AI hiring tool leaks millions of applicants' personal data as hackers exploit security flaws to access names, emails, and phone numbers by guessing a simple password.
Microsoft Slashes 9,000 Jobs Despite AI Savings, Signals AI Investment Push
Microsoft cuts 9,000 jobs while AI tools save over $500 million in call center costs, signaling a major investment push into AI talent and infrastructure despite record profits.
Autonomous AI Systems Pursue Goals, Make Decisions, and Take Actions
Groundbreaking autonomous AI systems are now able to pursue goals, make decisions, and take actions across multiple steps, integrating with external tools and employing multi-step reasoning, with applications ranging from customer support automation to intelligent data processing.
AI Agents Revolutionizing Industries: From Customer Service to Fraud Prevention
AI agents are revolutionizing industries, rapidly transitioning from experimentation to integration into operations like customer service, logistics, fraud prevention, and automating repetitive tasks across finance, retail, and healthcare.